Quivi service LLC., And its affiliates, ("quivi" or "we", "us" or the "Company") take your privacy seriously. This privacy policy explains how we collect, use, share and protect your personal information. If you do not want us to handle your personal information in this way, please do not use the Virtual Platform. Personal information is information that relates to you as an individually identifiable person, such as your name, email address, and mobile phone number.
This Privacy Policy explains:
I. INFORMATION WE COLLECT
a) Personal information you provide us We collect information that you voluntarily share with us through the Virtual Platform. If you are using the quivi Platform to request professional services, or contact quivi or its external service providers, you can give us: Contact information and identifiers, such as your name, physical address, telephone number, and email address Login information and identifiers, including your quivi username and password, Information about your home, such as the number of rooms, the types of appliances, the zip code or postal code where your home is located, and your instructions for maintaining your home Billing information, such as credit or debit card number, expiration date and security code and / or information about your PayPal, Google Wallet or other digital payment accounts. Ratings and reviews of the service professionals that you hire through the Virtual Platform.
If you participate in the quivi Platform as a service professional, or contact quivi or its external service providers, you can give us: Contact information and identifiers, such as your name, email address, postal address, and telephone number Login identifiers and information, including your quivi username and password.
Application information, if you request consideration to participate as a service professional through the Virtual Platform, such as your experience, skills, eligibility to work and availability Photographs of you Social Security number, if you are a service professional who wants to participate in the quivi platform in the United States and is selected for a background check Information from the application questionnaire, which may include answers to questions about your well-being, as well as your knowledge and acceptance of the specific terms or policies that govern a job If you apply for quivi employment, you can give us: Contact information and identifiers, including your name, email address, telephone number, and postal address Resume and LinkedIn profile.
More information about the payment card: Although users can send credit card or other payment card information to pay for a service through the quivi Platform, quivi does not receive this information itself. Payment card information is transmitted directly to an external payment card processor, Stripe, over an Internet connection secured by industry standard Transport Layer Security (TLS) encryption technology. Stripe then notifies quivi if your payment has cleared, but does not provide the payment card information to quivi. Polls You can, at your choice, complete surveys on the quivi Platform or distributed by quivi on, for example, your level of satisfaction with the quivi Platform, your commitment to the quivi Platform and your knowledge of the characteristics of the Quivi platform. In some cases, we may link the information you provide in the survey with personal information in your quivi account, such as your name or email address. When linked to Personal Information, your survey information also becomes Personal Information.
b) Information we collect through technology We collect information through technology to improve our ability to serve you. When you access and use the quivi Platform, or contact quivi or its third-party service providers, quivi and, in some cases, our third-party service providers collect information about you or how you interact with the quivi Platform. Below we describe some of the methods we use to collect information through technology.
When you visit the Virtual Platform, we collect your Internet Protocol (IP) address. Often, an IP address is associated with the portal you used to access the Internet, such as your Internet Service Provider (ISP), company, association, or university. While an IP address may reveal your ISP or geographic area, we cannot determine your identity solely based on your IP address. However, we can link the last IP address you used to access the Virtual Platform to the personal information you provided to us. When, in accordance with local law, IP addresses and the like are considered personal information, we treat them as such. We may also collect a unique identifier for your computer, mobile device, or other device used to access the Virtual Platform ("Device Identifier"). A Device Identifier is a number that is automatically assigned to the device that you used to access the Virtual Platform. We can link the Identifier of the device to other information about your visit, such as the pages you visited, and to the Personal Information you provide to us, such as your name. In addition to these methods, we may also collect information about how you interact with quivi through advertising partners and data enrichment tools.
Do we use cookies?
Yes. For more information about cookies, visit our Cookie Policy.
Web beacons
We may include small graphic images or other web programming code, called web beacons (also known as "pixel tags", "web errors", or "transparent GIFs"), on our web and mobile pages and messages. Web beacons are tiny graphics with a unique identifier. They are used to track the online movements of web users. Unlike cookies, which are stored on a user's computer hard drive, web beacons are invisibly embedded in web pages and are approximately the size of the period at the end of this sentence. Web beacons help us better manage content on the quivi Platform by informing us what content is effective, monitoring how users navigate the quivi Platform, counting users on the quivi Platform, and counting how many emails sent by us were actually opened .
Browser settings "Do not track"
We do not support Do Not Track (DNT) browser settings. DNT is a preference that you can set in your browser settings so that the websites you visit know that you do not want websites to collect your personal information.
We track your online activities over time and on third party websites or online services. For example, we use web beacons to help us determine which links or advertisers led you to our Site. We also use third-party service providers to show you advertisements on other websites based on your activities while you are on the Virtual Platform.
c) Information collected by mobile applications When you use the application, the application may automatically collect and store some or all of the following information from your mobile device ("Mobile Device Information"), including, but not limited to:
We may also collect information about how you use the application, such as the amount of time you spend using the application, how many times you use a specific function of the application during a certain period of time, how often you use the application and actions. you take the app.
In addition, we may collect information about the website from which you downloaded the application to help us determine which application download site is most effective (collectively, "Application Usage Information").
Location tracking
If you are a service professional using the Quivi mobile application for service professionals, we may collect your geographic location using the Global Positioning System (GPS) information that you send to us from the Portal. For more information on when this information is collected, how we use it, and with whom it is shared, service professionals should consult the Service Professional Agreement available on the Service Professional Portal.
We only collect location information about service professionals who have been accepted to participate in the Quivi Platform and not about service applicants or service professionals who request to participate in the Quivi Platform.
d) Information you provide about a third party If you choose to use our referral service to tell a friend about the Virtual Platform, we may collect your friend's name and email address. We will send you Automatically send your friend a one-time email inviting them to visit the Virtual Platform.
We store this information only to send this one-time email and to track the success of our referral program. We do not use this information for any other marketing purpose unless we obtain that person's consent or we explicitly say otherwise. Please note that when you refer a friend, their email address may be included in the message sent to their friend. If you are using the Quivi Platform to request professional services, you can provide us with ratings and reviews of the service professionals you hire through the Quivi Platform.
e) Information that third parties provide about you Conversion Tracking: We may supplement the information we collect about you through the Virtual Platform with records received from third parties to improve our ability to serve you, tailor our content, and provide you with information that we believe may be of interest to you. It interests you. For example, websites on which we have placed ads, such as Google, can tell us which ads you clicked on Quivi. This is often called "conversion tracking."
Background checks: In addition, when third parties like Hirease, Onfido or Checkr.com carry out background checks from service professionals, those third parties share the results of the background check with Quivi.
Recording of phone calls: Selected third parties, including those who can help provide customer service support, may monitor and / or record the content of phone calls made through or in connection with the Virtual Platform, after being notified and with Your consent.
Social Networking Sites: If you log into the Quivi Platform through a social networking site, such as Facebook, we may collect your Facebook authentication token and account identification number and use that information to provide you access to your account at the Quivi Platform.
Ratings and Comments: If you are using the Quivi Platform as a service professional, we may receive information about you in the form of ratings and comments from applicants who hired your professional services through the Quivi Platform.
Photographs of completed services: If you are using the Quivi Platform to request services, service professionals booked through the Quivi Platform can take photographs of the completed services and deliver them to Quivi.
If you are using the Quivi Platform as a service professional, we may receive information about you in the form of ratings and comments from Applicants who have hired your professional services through the Quivi Platform.
We will apply this Privacy Policy to any personal information received from third parties, unless we have disclosed otherwise.
f) Information you provide to a third party The Virtual Platform includes links from the Virtual Platform to sites or applications operated by third parties ("Third Party Sites") and plugins (such as Twitter buttons) from Third Party Sites.
For example, service professionals may be directed to a third-party site, such as Checkr.com, Onfido.com, SterlingTalentSolutions.com, or Hirease.com, so that the third-party site can perform a background check.
The third party site may request the service professional to identify information to perform the background check.
We recommend that you read the privacy policy of the Third Party Site if you choose to enter a Third Party Site or click on an add-on.
II HOW WE USE THE PERSONAL INFORMATION WE COLLECT
We, including, but not limited to, our affiliates, parents and subsidiaries, use the information we collect to serve our customers, consider applicants, market and promote our services, conduct research and development of new products and services, undertake assurance of the quality of our services, we avoid fraud on the Quivi Platform, guarantee and improve security on the Quivi Platform, and improve your experience on the Quivi Platform. Some examples include:
Programming, reprogramming and cancellation of services. Assessment and review of service professionals. Provide public profiles of service professionals. Address service complaints. Communicate with you by email, phone or text message, according to your wishes. Manage payments for services. Consider whether to hire service professionals on the virtual platform. Evaluation of job applications to work in Quivi. Improving customer service. Send you marketing and promotional emails, on behalf of Quivi or selected third parties, unless you have told us that you do not wish to receive such emails. Solution of technical problems in the virtual platform. Answer questions and comments. Research and analysis. Run sweepstakes, content or other online or mobile promotions.
Marketing and advertising Practical products and services and selected third parties. Continuously evaluate and improve the online and mobile user experience. Prevent, discover and investigate breaches of this Privacy Policy or the applicable terms of service or terms of use for the Mobile Application, and investigate fraud, chargebacks or other matters. Contact you regarding your use of the Virtual Platform and, at our discretion, changes to the Practice Policy and / or the policies of the Virtual Platform. Compliance with law or to protect the rights, property or safety of Quivi, our users or others, including maintaining network and information security, preventing fraud, reporting suspected criminal acts and reducing of risks to public health and safety.
By using the Quivi platform, you expressly accept and agree to accept our communications, including through text messages, calls and push notifications to the cell phone number you provided to us. The standard text messaging charges charged by your cell phone provider will apply to the text messages we send you. By consenting to Quivi contacting you, you understand and agree that you may receive communications, including marketing communications generated by automatic telephone dialing systems and / or that will deliver prerecorded messages, sent by or on behalf of Quivi, its affiliated companies. and / or Users / professionals, including, among others: operational communications related to your account or the use of the Quivi Platform or Services, updates on new and existing features on the Quivi Platform, communications about promotions made by us and news related to Quivi and industry developments. You acknowledge that you are not required to consent to receive promotional messages as a condition of using the Virtual Platform or the Services. If a contact number you have provided to us is no longer your number, you agree to notify us immediately that you can no longer be reached at that number. You represent that you have received, and are authorized to transmit to us, the consent of any authorized user on your account for us to contact us as described in this Section. You agree that all consents provided in this Section will survive the termination of your account. You can choose not to receive marketing or promotional text messages or calls from Quivi at any time. You can choose not to Receive all Quivi text messages (SMS) (including informational or transactional messages) by replying with the word "STOP" to a text message from us; however, you acknowledge that choosing not to receive all texts may affect your use of the Virtual Platform or the Services. You also acknowledge that Quivi or its external service providers may record customer service calls after notifying you and with your consent, to assist you when contacting our customer services.
You agree that Quivi uses a service provider to mask your phone number when you call or exchange text messages (SMS) with a Service Teacher or Service Requestor using a phone number provided by Quivi. During this process, Quivi and your service provider will receive in real time and store call data, including the date and time of the call or text message (SMS), the phone numbers of the parties and the content of the messages of the parties. text (SMS). You agree to the masking process described above and to Quivi's use and disclosure of the data in this call for your legitimate business purposes.
The information described in this section may be transferred, processed, and stored in the United States and other countries, which may employ more or less restrictive data protection laws. In all cases, we will take appropriate measures to protect your personal information in accordance with the policies described here.
Data retention
We remove backup copies of databases containing your personal information after 13 months.
III. HOW WE SHARE THE INFORMATION WE COLLECT
We may sell, rent or exchange your personal information to third parties as disclosed in this Privacy Policy at the time you provide your information. The following are the ways and purposes for which we share your information:
a) Affiliated companies We may share your personal information among our various affiliates, parents and subsidiaries, including, among others, in order to facilitate aspects of the services offered through the Virtual Platform. or the platforms of our affiliates and for marketing purposes.
b) Professional Profile Service, Service Instructions by Applicants, and Ratings and Comments by Applicants The Virtual Platform can display the profiles of the service professionals who participate in the Virtual Platform. These profiles may include the name of the service professional and the qualifications and comments about the service professional provided by their clients. The profile of the service professional may be visible to all users of the Virtual Platform and on the websites of the Booking Partners.
If you provide a rating or review on a service professional, we may post your first name, last name initial, and your neighborhood name along with your rating or review on the service professional profile on the Platform virtual and in the Reserve Partner websites. Additionally, service professionals can use your ratings and comments, as well as this personal information about you, in their own marketing materials.
If you provide information about your home to request a reservation or a quote for a service, we may publish your name, the initial of your last name, the type of service requested, your postal code and region, the number of service providers requested, the date of your reservation request or estimate, the requested service date and any description of the requested service or the instructions or service notes provided on the Virtual Platform.
c) Third parties that provide services on our behalf
Third-party companies and individuals provide or facilitate certain aspects of the services offered through the Virtual Platform on our behalf. We may provide these third-party service providers with access to your information, including your personal information, so that they can perform these services for us. We require these third-party service providers to provide guarantees for your personal information similar to those we provide.
The following are some examples of how we share your information with third-party service providers.
Analysis of data. We retain third-party service providers to help us perform data analytics regarding your interactions with the Quivi platform. For example, Google Analytics and Bounce Exchange can track which pages users visit on the Site, if users use any coupon code, and what services users request to determine how they use the Site. For example, Branch Metrics and Mixpanel collect and provide us with reports showing how you interact with the Virtual Platform using information such as your IP address, browser ID, and Device Identifier.
In some cases, these third-party service providers, such as Epsilon, in turn may share your Personal Information, such as your name and email address, with other third parties for marketing-related purposes.
Platform features. Service providers help us provide features available through the Virtual Platform.
Processing payment. We use Stripe, a third-party service provider, to process any billing information, including the credit card information you submit.
Aggregation of user opinions.
Delivery by email.
Background check service providers. When service professionals applying to participate in the Quivi platform in the United States provide their Social Security numbers for a background check, the Social Security number is transmitted via TLS encryption to the provider of the background check service. Quivi also securely provides the Social Security numbers of US service professionals. USA To the check processor.
Suppliers and marketing and promotion partners. We may share personal information with third-party service providers who help us with marketing and with other trusted people whom we believe offer products or services that may be of interest to you.
Customer Support. We use third-party service providers to help you provide customer support for questions you may have about your account and use of the Virtual Platform. We may disclose your personal information to such service providers to help you answer your questions.
Legal advice. We may disclose your personal information to an attorney in the process of obtaining legal advice.
d) Banks and credit card companies
We may disclose your personal information to banks and credit card companies in the process of investigating payment fraud and / or responding to disputed charges.
e) Third parties that provide information about available services or marketing offers
By using the Quivi Platform, you can be contacted, either by Quivi or directly by selected third parties, with the opportunity to receive information about available services or marketing offers. If you agree to share your personal information to receive this information or marketing offers, your personal information may be disclosed to such third parties. All information that you disclose to third parties will be subject to the privacy policy and practices of such third parties. We are not responsible for the privacy policies and practices of such third parties, and therefore you should review the privacy policies and practices of such third parties before sharing your personal information with them. If you later decide that you no longer wish to receive communications from said third party, you must contact that third party directly.
f) Reserve partners
We may share your personal information and / or aggregated data derived from your personal information with booking partners.
g) Professional services companies
If you are an employee, contractor, or other affiliate of any company that participates in the Quivi Platform as a service professional or accesses the Quivi Platform in partnership with a Reserve Partner, we may share your Personal Information with that company or the Partner backup.
h) Giveaways, contests and promotions
We may offer giveaways, contests, and other promotions (any, a "Promotion") through the Virtual Platform which may require the provision of personal information to register. By participating in a Promotion, you agree to the official rules governing that Promotion, which may contain specific requirements of you, including, allowing the Promotion sponsor to use your name, voice and / or similarity in advertising or marketing associated with The promotion. Please read the official rules carefully. If you choose to enter a Promotion, Personal Information may be disclosed to third parties or the public in connection with the administration of such Promotion, including, in connection with the selection of the winner, fulfillment of the prize, and as required by law or The Official Promotion Rules allow, as in a list of winners.
i) Authentication of the social network site
If you choose to log in to the Quivi platform through Facebook, Twitter, or other social media site, we may share information about your account with the social media site.
j) Administrative and legal reasons
Required disclosures:
We may be required to disclose personal information in response to a court order, subpoena, civil discovery request, other legal process, or as required by law.
Legal compliance and protections:
We may disclose account information and other personal information when we believe the disclosure is necessary to comply with the law or to protect the rights, property, or safety of Quivi, our users, or others. This includes exchanging personal information with other companies and organizations for fraud prevention and credit risk reduction.
k) Corporate transactions
We reserve the right to disclose and transfer your information, including your personal information:
To an owner, co-owner or subsequent operator of the Virtual Platform or the successor database. In connection with a corporate merger, consolidation, the sale of substantially all of our membership interests and / or assets or other corporate change, including to potential buyers.
COMPLIANCE WITH THE ONLINE PRIVACY PROTECTION ACT FOR CHILDREN
We do not collect any information from anyone under the age of 13. The Virtual Platform, and the products and services offered through it, are aimed at people who are at least 13 years of age or older. If you are under the age of 13, you are not authorized to use the Virtual Platform.
IV. HOW WE PROTECT THE PERSONAL INFORMATION WE COLLECT
The security and confidentiality of your personal information is important to us. We have implemented technical, administrative and physical security measures to protect your personal information from unauthorized access or disclosure and misuse.
For example, when users reserve services, the information they enter is encrypted using TLS encryption. We do not store credit card information on our servers, and we use TLS encryption to protect your credit card information when it is transferred to our external payment processor. Furthermore, access to your personal information is restricted in our offices. Only employees who need personal information to Performing a specific job, for example, sales representatives, managers, and customer service personnel, have access to personal information. All employees with access to personal information are kept up to date on our security and privacy practices. After adding a new policy, these employees are notified and / or reminded of the importance we place on privacy and what they can do to improve the protection of our users' personal information.
It is important that you protect yourself against unauthorized access to your account password and your computer. Be sure to log out of your account or close your browser after you have completed your visit to our Site.
Please note that despite our reasonable efforts, no security measure is perfect or impenetrable, so we cannot guarantee the security of your personal information.
V. YOUR CHOICES REGARDING THE INFORMATION WE COLLECT
You can contact https://www.quiviapp.com/help to update, correct or delete your personal information. You can also update, correct and delete part of your personal information through your account on the Virtual Platform.
In addition, you can cancel or modify the email communications you have chosen to receive from the Virtual Platform by following the instructions contained in the emails from us.
Cross-border data transfers:
Personal information collected through the site will be transferred to the United States. Recipients of Personal Information collected through the Site (located in the United States and the Philippines or in the country where the data was collected and the data being transferred will be subject to the Privacy Shield.
Legal basis for processing: Consent and as required by law: Quivi processes your personal information with your consent and as required by law.
Contract: Users can enter into two different types of contracts through the Quivi Platform: (1) a contract between service seekers and service professionals regarding professional services, and (2) a contract between the user and Quivi for which Quivi facilitates the provision of the professional service contract in exchange for a part of the fee for the contracted professional services. To take the necessary steps to respond to requests from users to enter into both types of contracts, Quivi processes the personal information of service requesters, including contact information, requested services, and workplace location information, and from service professionals, including contact information, skills and experience, background check information, preferred hours and preferred locations. To facilitate the execution of the professional service agreement and to carry out the contract with the users, Quivi should process personal information, including the billing information of the service applicant, the accounts receivable information of the service professional and the information of geographical location, and text messages and phone calls from both parties through the virtual platform.
Quivi cannot facilitate professional services contracts through the Quivi Platform or enter into contracts with users unless users provide this Personal Information.
Legitimate Interests: Quivi also processes personal information as necessary for your legitimate interests as follows:
Marketing and Advertising: Unless you choose not to participate as described below, we use your personal information as necessary to provide you with information about services that we believe may be of interest to you, in accordance with applicable law. Network and information security, fraud prevention and reporting of suspected criminal acts: In the event of fraud, a security incident, or an alleged criminal act, we would examine personal information that appeared to be linked to the incident as necessary to determine what it happened, remedy it, inform the authorities and prevent it from happening again.
VIII CHANGE TO THIS PRIVACY POLICY
If we change this Privacy Policy, we will post those changes on this page and update the Privacy Policy modification date below. If we materially change this Privacy Policy in a way that affects how we use or disclose your Personal Information, we will notify you by posting a notice.
highlight these changes before making them and declaring the effective date of the changes.
This privacy policy is subject to change without notice.